FAQ

How does Wi-Free work?

Wi-Free allows you to connect to the Internet at such Wi-Fi access points, where the access is not provided on default due to a number of reasons. Our program creates on your computer a network virtual interface, with the help of which all of your network traffic goes through protocols, which are different from TCP/IP (main transmission control protocol in the Internet). Most of the closed Wi-Fi access points do not allow to work using TCP/IP, but at the same time they allow to work over other protocols. Our program uses this possibility, and as a result, with our help you can use the Internet to the full.

Does your program work at all Wi-Fi access points?

Three conditions should be met so that the Wi-Free program worked:

1. the access point must be open, i.e. it should not use secret keys/passwords for Wi-Fi log-on;

2. the access point should allow to transfer data over ICMP or DNS protocol to severs, which are found outside the given Wi-Fi network.

How often are conditions described in the previous answer met?

These conditions are met quite often. You can make it sure in practice. Our program automatically defines whether it is possible to get access to the Internet with its help for the access point you are connected to.

Can I get free demo access?

You may use the service in the so called guest mode, i.e. without making payment, but in this case you will be able to connect only to our web site. Then you will have a chance to find out whether you can work fully with a particular Wi-Fi access point and what will be the data transfer rate. After that you can make a decision whether you want to use our service.

The Internet rate with Wi-Free is lower, than when I use regular access.

Data transfer rate through Wi-Free can get higher as well as lower. This depends on the particular acces point which you use. In any case, if you need immediate access to the Internet, and it is difficult to get due to a number of reasons, Wi-Free service is the best solution.

Which payment methods do you accept?

We accept credit cards VISA and MasterCard through the PayPal payment system.

How can I pay for your services, if the Internet access at the Wi-Fi access point which I use is closed?

You always have guest access to our service, which allows to connect to our web site. This makes it very easy to make payment using your credit card at our web site. After making payment you get full access to the Internet.

I paid for your services, but I don't like the connection quality. May I request a refund?

Yes, you can decline our services and request a refund without giving reasons within 24 hours from the moment of payment. This rule is applicable only if you make a transaction for the first time.